Emergency Telephone Numbers over the Christmas period

During office hours Monday - Friday 8.30am – 5.00pm (excluding Public Holidays) please contact Butlin Property Services directly on 0116 2703705 or e-mailleasehold@butlinps.co.uk

During the Christmas period when the Butlin Property Services’ office is closed please note the following contact numbers, to be contacted in the event of an emergency only.

OUT OF HOURS MAINTENANCE, EMERGENCIES ONLY, TO THE NUMBERS BELOW:

Fire Alarm/Electrical             Electract Ltd                                                      07976 916875

Tranter Fire & Security Systems Ltd             0116 2711910

Plumbers                                  AT Services Ltd                                               01162835999

                                                Hanson Heating & Plumbing                         07955667717

General Repairs                      Premier Maintenance                                   07809525124

Locksmith / Door Entry         All Masons                                                        07875161217

Water Tank                             NT Cloke                                                         07740329387

Lifts                                         Midland Lifts                                                  01530 230555

                                                Stannah                                                          01623 631010

Please always quote “Butlin Property Services” when contacting any of the above contractors.   

• General electrical failures throughout the building is likely to be a more widespread issue and in the first instance please call the Western Power emergency number 0800 6783 105
• Gas failure or in the event of a gas leak call Cadent emergency number 0800 111 999
• Gate failures can be opened via a manual release key which is kept at the property and should only be used in the event of an emergency by a competent person.

We request that out of hours call outs are only used in genuine emergencies, as the attendance of a contractor out of hours will incur a cost which will result in an increase in the service charge. 

Please be aware that the charge for call outs to deal with an emergency or fault within an individual apartment will need to be paid for by the apartment owner. Your Lease will have defined the elements of your apartment that are the individual apartment owner’s responsibility to maintain.

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Butlin Property Services use an online reporting system called FixFlo. If you are a leaseholder or occupier of a property we manage you can use the link below to report an issue with the property and receive updates on the progress of the issue:

https://butlins.fixflo.com/Auth/HomeIssueCreate

12. 12.23